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Webnifico Hosting ltd

Customer service agent

Canada-British Columbia-Langley

1538776

Company Information

Hetzner (Pty) Ltd (www.hetzner.co.za), founded in 1999, is South Africa’s leading web hosting provider. The company has a strong customer focus and enjoys continuous growth. We have established a sister operation in the Greater Vancouver area to supplement the South African market during it’s night period with consulting and operational support. We are looking for consultants who will form part of the initial members of this venture.


Job Description

Consult customers and administer their requests related to their web hosting account configuration in a call centre environment.

Skills and Attributes:

  • Demonstrate a passionate belief in the value of Customer Service to the business through principles and past actions/achievements.
  • Communicates with insight and understanding, concisely and clearly. Shows a high level of proficiency in
  • Written and spoken English
  • Listening and comprehending
  • Conveying understanding of concepts, principles and procedures.
  • Is consistently patient, amicable and responsive in dealing with all people
  • Demonstrates consistent administrative efficiency and accuracy while dealing with customer information and diverse proprietary systems
  • Shows excellent troubleshooting skills and lateral thinking abilities
  • Is tenacious in pursuing constructive relationship outcomes
  • Comprehends customer requirements and responding with the most simple, effective course of action on behalf of the business (“first-time-right” principle)
  • Understands technical and business concepts at a high level
  • Questions, takes ownership of and simplifies the tasks to achieve business outcomes

Qualifications and Experience:

A secondary school diploma or equivalent is essential.

Previous experience in service industry and specifically a contact centre environment is an advantage.


Contact Information

Webnifico Hosting ltd
Paulette Joubert
6042833029
Posting Date: 02-Oct-2017Information Technology Permanent, Full-Time Open 3 ASAP
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