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Ontario Federation of Indigenous Friendship Centres

Program Manager



Company Information

The OFIFC is an award winning leader in culture-based management providing innovative research, policy, training and community development to 28 Friendship Centres and other urban Indigenous service providers across Ontario.  Located in downtown Toronto, the OFIFC engages all levels of government and mainstream agencies.                                                    

OFIFC is a purpose-driven organisation which offers unique and challenging work.  A rewarding and enriching career awaits if you are skilled at critical thinking, building relationships, take personal accountability for getting things done and enjoy working as part of a team to collaboratively solve problems.

Job Description


Primary Objective:

To manage OFIFC’sprograms,workgroup and program service delivery. This includes planning, developing,implementing, monitoring,reviewing and evaluating programs, initiatives,project activities, finances and ensuring fiscal and reporting requirements are competently met in a timely manner.



Core Competencies:

  • ·         Culture - Takespersonalresponsibility to increase sensitivity, awarenessand implementation ofOFIFC’sNeha (bundle) including foundationalteachings and organisationalpracticesin both professionalconductand work-related deliverables.


  • ·         Accountability -Takes personalownership and responsibility for the quality and timeliness of workcommitments.


  • ·         CriticalThinking- Appliessystematic, logicalreasoning when addressing problems or situationsin order to arrive at an appropriate solution or outcome.


  • ·         BuildingRelationships and Strategic Partnerships - Builds, develops and sustains businessrelationships / strategicpartnerships thatare mutually beneficial, reciprocaland grounded in trust and respect. It isrecognising we are all interdependentand working towards the common good of the organisation.


  • ·         Results Orientation- Accomplishes established goals, delivers the outcomes required and achieves the results. Itincludes the efficientand effective use ofall resources(time, financial,people and technology).


  • ·         Teamwork andCollaboration- Workscollaborativelywith othersand addresses conflictin a win-win productive manner. Thisincludes a mindset ofsharing with otherswhether itisknowledge,recognition,information and skills. Working towards a common purpose forthe good of OFIFC and the communities ofpeople itserves.


  • ·         Communication- Effectively deliversinformation in a transparent, honest and clear manner. It includes actively listening,comprehending and responding appropriately when interacting with people. It isabout being respectfulwhen expressing opinions and points ofview.
    • ·         Excellentinterpersonal and managementskillsincluding demonstrated ability to lead and motivate staff
    • ·         Demonstrated experience in managing complex programs,initiatives and projectswith multiple outcomes(includesgood time managementskills)
    • ·         Strong listening,oraland written communication skills
    • ·         Knowledge offinancial management (budgets,program expenditures,etc.)






  • ·         Strategic & AnalyticalThinking
  • ·         Creativity/Innovative


  • ·         Problem Solving/Decision Making
  • ·         Planning and Organising



Education/Work Experience:

  • ·         Post-secondary education in SocialSciences, or related discipline combined with 35 years’experience in Program Management
  • ·         Minimum 2 years’experience at a Supervisory/Managementlevel
  • ·         35 years’experience working within a not-for-profit sector,preferablywithin an Aboriginalorganisation



Work Environment:

Works in a safe and suitable office environmentoften faced with simultaneous and tight deadlinesand managesmultiple priorities. Varied demands for decisionsand/or actions to be taken.



Some evening/weekend hoursrequired to attend meetings,special functionsand to meetworkdeadlines. Travel to Friendship Centres/Delivery Sitesand stakeholder/ funder meetings/fora 15 20 times per year forthe purposes of stafforientation, field visits,supportvisitsand OFIFC management business.




To provide program/initiatives/project management,support and effective service delivery to Friendship Centres/Delivery Sitesensuring programs, initiatives and projects are aligned with OFIFC’slong-range strategicplan.

  • ·         Supervises upto3+ directreports
  • ·         Management ofprogram/initiative/projectbudgets,deliverablesand reporting as delegated bythe Executive Director and accountable for the results


Key Contacts/Relationships:


Primarily communicateswith the Program Director for direction and approvals,program Managers,program workgroups,Research and Policy for the purposesofexchanging and sharing of information, integrating and collaborating. Also expected to communicate with the Executive Director for direction on program parameters, development and reportchallenges on progress as required.



Communicateswith Friendship Centres/Delivery Sites,Funders,Stakeholders, Aboriginalorganisations and Consultants for the purposesofsharing program information, negotiation from direction, program reporting,providing feedback, collaborating and ensuring deliverablesare being met.


Key Responsibilities:

ProgramManagementPlan,Develop, Implement, Monitor, Reviewand Evaluate (50%):

  • Manages programs’ scope, goals and deliverables ensuring consistency with criteria established by funding sources and the vision and goals of the OFIFC;

  • Plans and develops program tasks and resource requirements (time, financial, people, technology);

  • Implements and monitors program resources including program changes, preparation and presentation of reports, work plans defining program progress, problems and solutions;

  • Reviews and evaluates program deliverables, services and initiatives using appropriate tools;

  • Integrates with Research and Policy to identify priority needs and responds to a development to support and enhance current and future program areas;

  • Ensures compliance with all applicable provincial and federal laws and regulations as well as internal policies, procedures and practices;


Communication, Liaison and Support(25%)

  • Builds and maintains positive supportive stakeholder and funder partnerships;

  • Acts as government liaison, chairperson, trainer, facilitator, spokesperson in fora or meetings as directed;

  • Integrates with other program workgroups through committees, focus groups, etc. to support joint projects/initiatives, as directed;

  • Manages the production of public responsibilities and statistics summaries from the Integrated Database;

  • Conducts program support to Friendship Centres as required;

  • Establishes and maintains approaches to coordinating relationships and communications at the federal and/or provincial level within area specialisation;


Human Resources and Financial Management(20%):

  • Supervises and maintains HR responsibilities for direct reports by providing direction, coaching, feedback, training and development opportunities and implements the performance management process;

  • Participates in the recruitment and selection process of non-management staff;

  • Regularly conducts direct reports’ performance reviews;

  • Manages financial and reporting requirements of workgroup programs/initiatives/ projects;


Other (5%):

  • Serves as back up to other program Managers as directed;

  • Maintains and upgrades professional skills;

  • Promotes a healthy, safe work environment; and

  • Performs other duties, related to the position, as assigned by the Executive Director or designate.

Contact Information

Ontario Federation of Indigenous Friendship Centres
Tracy Syrette
Posting Date: 09-Aug-2017Other Permanent, Full-Time Open 1 ASAP
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