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BC Housing

Compliance Investigator

Canada-British Columbia-Burnaby


Company Information

BC Housing is the provincial crown agency that develops, manages, and administers a wide range of subsidized housing options. We partner with private and non-profit partners, other levels of government, health authorities, and community groups to increase affordable housing options for British Columbians in need. More than 97,000 households benefit from government-subsidized housing.

The Homeowner Protection Office, a branch of BC Housing, is responsible for licensing residential builders and building envelope renovators, administering owner builder authorizations, and carrying out research and education which benefits the residential construction industry and consumers. These responsibilities help bring about improvements in the quality of residential construction in B.C. and helps strengthen consumer protection for buyers of new homes.

Job Description

Compliance Investigator

Job ID: 2496

Short Term/Full Time

Burnaby (Metro Vancouver), BC


Reporting to the Deputy Registrar-Compliance, the Compliance Investigator – Field fulfills the duties of the Compliance Officer as specified in the Homeowner Protection Act (the "Act") and any regulations (the "Regulations") enacted under the Act. The incumbent is responsible for conducting investigations to ensure that residential builders within the Province of British Columbia operate in compliance with the Act and Regulations. The Compliance Investigator performs audits of information from various sources including the Licensing Database and, for alleged cases of misconduct, conducts investigations. The incumbent gathers verbal and documentary evidence in a legal and procedural manner and, in cases where there is considered to be a breach of the Act and Regulations, recommends courses of action to the Deputy Registrar-Compliance. The incumbent provides background information for the preparation of evidence and the necessary documentation for utilizing the administrative tools found under the Act and Regulations (including issuing Compliance Orders and recommending the issuance of Monetary Penalties), for court actions of a quasi-criminal nature through preparing draft Reports to Crown Counsel, and of a civil nature through court-ordered injunctions. The Compliance Investigator provides advice and information regarding Licensing & Consumer Services (LCS) policies and procedures and the application of the Act to residential builders, developers, owner-builders, municipal officials, warranty providers, realtors, lenders, lawyers, and all other interested parties. The incumbent is also responsible for conducting random post-construction inspections on households in an assigned area, that have received funding from the Home Adaptations For Independence Program (the "HAFI Program"), to ensure that the completed remediation and/or modification work meets program policies and guidelines.



Bachelor degree in a relevant discipline such as law, criminology or business administration.

Minimum 5 years experience working in a regulatory environment.

Experience in conducting complex compliance investigations is an asset.

Or an equivalent combination of education, training and experience acceptable to the employer may be considered



  • Advanced knowledge and understanding of the theories, principles, standards and practices of compliance auditing and investigation,
  • Strong knowledge of the residential construction industry, including its business practices and the municipal building process.
  • Strong knowledge of the Homeowners Protection Act and its Regulations, and of BC Housing’s programs and policies with respect to increasing consumer protection for homebuyers
  • Ability to interpret other legislations, including the application of such legislations to diverse fact patterns
  • Strong knowledge and understanding of the residential construction industry and the municipal building and permitting process in BC
  • Knowledge and understanding of proceedings in administrative hearings, quasi-criminal hearings and civil court
  • Ability to coordinate a large and diverse case load of audits and investigations involving extensive consultation with external parties and stakeholders
  • Strong analytical, research and problem-solving skills, and the ability to reason through complex issues containing competing interests
  • Excellent communication, interpersonal and relationship management skills, ability communicate with diverse audiences, and ability to exercise sound judgment, discretion, tact and diplomacy in difficult, potentially hostile and confrontational situations
  • Strong report writing skills, including the ability to prepare and present Compliance Orders, recommendations for the issuance of Monetary Penalties and Reports to Crown Counsel
  • Excellent note-taking skills and the ability to enter well written, self-explanatory notes within a Licensing Database in a timely manner
  • Strong organizational skills, and ability to meet deadlines and adapt to changing priorities
  • Ability to function with a high degree of independence, work under limited supervision and resolve issues effectively on site (NOTE: the job requires the employee to travel alone within BC from time to time and work on the road)
  • Excellent computer skills and good knowledge of and proficiency with applicable software programs
  • Class 5 Drivers License; Clean driving record, clean criminal record check
  • Ability to travel with short notice
  • Ability to work independently as well as function effectively as part of a team


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BC Housing—one of BC's Top Employers for 2017—is the provincial Crown agency that develops, manages and administers a wide range of subsidized housing options for those most in need across the province. Share in the rewards of working with an organization that offers challenging work and competitive compensation and supports the growth and development of its people.

To be considered for this competition, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position. This information will be used as part of the selection process.

When applying, please submit a cover letter and your application in **one** single document as a word or pdf file only. 

BC Housing thanks all applicants for their interest; only those selected for an interview will be contacted. This position is only open to those legally entitled to work in Canada.

Contact Information

BC Housing
Posting Date: 23-Jun-2017Other Contract, Full-Time 12.00  Months Open 1 ASAP
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