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Contact Centre Manager



Job Description

Affinity Credit Union is seeking an energetic Contact Centre Manager to help us deliver on our vision of building a better world for everyone, every day.

As a community builder, we’re a values driven, member-centric financial institution. We put people before profits and fuel our local economies by enabling people and communities to invest in one another. Affinity is the 8th largest credit union in Canada with over $6 billion in managed assets. We have branches across the province, with our head office located in Saskatoon, SK.

Reporting to the EVP, Advisory Services, we’re looking for someone to lead a technology-enabled team focused on providing knowledge and opportunities for our members. As a Contact Centre Manager, you’ll oversee all operations of the Contact Centre ensuring the highest quality of member service. Working cross-functionally, you’ll create focused initiatives resulting in growth and your collaborative leadership and communication skills will engage employees in exceeding member needs.

In an environment with constant change, you’ll stay up-to-date on industry trends and will empower your team to resolve issues and continually improve processes.

Committed to member service, you’re a results-driven leader with a track record of surpassing customer expectations. Through your advanced digital literacy, you understand a wide range of technological devices and recognize our members’ desire for cutting-edge financial technology. With a passion for values-driven leadership, you effectively communicate a clear vision, turning strategy into action.

For more details on this opportunity to lead and engage a dynamic team in a fast-paced environment, visit

Contact Information

Posting Date: 19-May-2017Management Permanent, Full-Time Open 1 ASAP
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