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REYNOLDS AND REYNOLDS (CANADA) LTD

Bilingual Customer Service Rep ( Recent Grad )

Canada-Quebec-Montreal

2495_17565576-1506460

Job Description

POSITION DESCRIPTION:

The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process.

In this position, you will travel approximately 80% of the time and you will typically be given at least 1 month advance notice about upcoming trips. You will travel both individually and with a team installing and converting our software for customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution.

When you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from your home office. Since you will be working from a home office, we will provide you with a company car, iPhone, laptop, and printer-scanner-copier equipment.

Training includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions “in action” by visiting car dealerships that already utilize our solutions on a daily basis.

REQUIREMENTS:

  • Must be bilingual, fluent in English and French
  • Recent graduates are welcome to apply
  • College diploma or University degree required
  • Outgoing, friendly personality
  • Strong written and verbal communication skills
  • Ability to travel 80% of the time
  • Able to travel to the United States for company-paid training

BENEFITS:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

  • Medical, dental, vision, and life insurance
  • Pension plan (50% company match up to 3%)
  • Professional development and training
  • Referral bonuses
  • Group Home & Auto Insurance discounts
  • Associate discounts on cars, computers, hotels, events and much more

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age. Reynolds and Reynolds welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

By applying to this position you are confirming you possess either a Canadian citizenship, permanent resident status or work permit


Contact Information

REYNOLDS AND REYNOLDS (CANADA) LTD
Posting Date: 26-Apr-2017Sales/Sales Management Permanent, Full-Time Open 1 ASAP
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